- Shipping & Returns
Shipping & Returns
Neuronutrition Associates Return Policy
Eligible Products may be returned for credit within 30 days of purchase, if unopened, with the exception of 23ndMe kits and heat sensitive items. Before returning any items, plesae call (512) 599-8850 Monday-Friday 9:00am-4:00pm for confirmation and return address. Customers will be responsible for return shipping.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Heat Sensitive Shipping Policy
Heat sensitive items are subject to overnight shipping requirements to ensure customers receive products with the maximum efficacy. Any products requireing overnight delivery ordered after 2:00pm will be shipped the following day. Orders placed after 2;00pm on Thursday will be shipped the following Monday. Heat sensitive products may be subject to a cold packing charge.